Wrong item is sent- If the Model received is different from what is shown in the picture or if there is a difference in technical specifications, We offer a full replacement/refund as requested by the customer. It should be reported within 72 hours of receiving the product with supporting images or videos. However for Machines, Tools, Equipment,Spares or Accessories the color of the product might vary depending on the Manufacturing upgrades.
Item Damage - In case there is damage to the product, We offer a full Replacement or Refund whatever is requested by the customer. However the damage has to be reported to us within 72 hours of receiving the product with supporting photos or videos.
Defective Product Received - In case of a defective product, We offer full Refunds, Replacement or Availability of Spare parts/Missing piece (If applicable) whatever is requested by the customer. The defects have to be reported within 72 hours of receiving the product with supporting images or videos.

City Tools offers a full refund in case the cancellation request is made before the dispatch of the product.
In case of Cancellation requests after the product has been dispatched, a courier fee would be deducted for shipments . If the assured delivery date has been missed, City Tools would offer a full refund.
Our team is available on [email protected] or Whatsapp Messenger

In case of pre-paid order, the refund will be processed through a payment gateway or any other online / electronic funds transfer system approved by Reserve Bank India and will reflect in the same account of the customer from where the customer has paid the transaction amount.
In case of cash on delivery, we will only initiate an NEFT bank transfer to your bank account. In that case City Tools required your bank account details such as Bank name, Account name and number, IFSC code etc...

It usually takes 5-10 working days for your money to get reflected in your bank account.

Shipping & Delivery

All orders are expected to be dispatched within 5 business days of order received.
Our dispatch timescales do not include weekends and public holidays.
Deliveries will be assigned to our delivery partners and with all india delivery.
The delivery time varies from place to place, it takes around 5-20 days to be delivered.
We don't allow editing of orders or addresses once the order is placed.
After your payment confirmation, our operations team ensures that your order is shipped as early as possible.
We do not ship to some parts of Madhya Pradesh, Uttar Pradesh, Bihar, Haryana, Kolkata, Assam, Orissa and Delhi.
In some cases, it may take longer to receive the shipment depending on your location and accessibility.
Please do NOT pay for any additional charges to courier staff. Your invoice amount is inclusive of all charges.

Return & Refund